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15.568A | Spring 2005 | Undergraduate

# Practical Information Technology Management

This session contains lecture notes for the first and twenty-fifth sessions, and for the rest it contains a set of questions to be prepared in advance of the class, to facilitate discussion.

SES # | TOPICS | LECTURE NOTES
--- | --- | ---

Introduction and Overview

1 | Lecture and Discussion: Course Importance, Topics, Logistics | (PDF)

2 | Case Discussion: Royal Caribbean Cruises Ltd. | (PDF)

Module I: Project Management: The Realities of Hitting a Moving Target

3 | Case Discussion: Administrative Data Project (A) | (PDF)

4 | Case Discussion: Administrative Data Project (B and C) | (PDF)

5 | Case Discussion: AIRNow Presentation, Visitor: Jane Linder | (PDF)

6 | Case: PharmaCo Presentation, Visitor: Ben Porter | (PDF)

Module II: Implementation and Change: “Technology is the Least of Our Problems”

7 | Case Discussion: First National City Bank Operating Group | (PDF)

8 | Continuation of First National City Bank Operating Group Discussion | (PDF)

9 | Case Discussion: Dow Corning | (PDF)

10 | Implementation Readings Review, and Visitor on ERP Implementation Experience: Mike Shanno, EMC Corporation | (PDF)

Module III: Management of the IT Function: The Genie Behind the Curtain

11 | RFID, Visitor: Prof. Brian Subirana | (PDF)

12 | Case Discussion: Care Group | (PDF)

13 | Case Discussion: Lifeline, Visitor: CIO Rich Reich | (PDF)

14 | Class Discussion of Student Projects | (PDF)

15 | Visitor: Arup Gupta, CEO, Tata Consultancy Services | (PDF)

Module IV: IT Support for Business Operations: Doing Things Faster and Better

16 | Special Assignment on Getting Business Value from IT Frameworks | (PDF)

17 | The MIT Process Handbook, Visitor: Prof. Tom Malone | (PDF)

18 | Web Services and Business Process Management, Visitor: Evan Mamas | (PDF)

Module V: Strategic Systems and Digital Transformation: IT for New Things

19 | TYCO Readings, Visitor: CIO Dana Deasy | (PDF)

20 | ACE Case, US Customs Transformation | (PDF)

21 | Business Strategy | (PDF)

22 | Visitor: Omar Baig, IFC / World Bank | (PDF)

Module VI: Team Reports, Course Summary

23 | Team Project Presentations |

24 | Team Project Presentations (cont.) |

25 | Discussion / Debate: “Does IT Matter?” | (PDF 1) (PDF 2)

26 | Closing Lecture and Discussion |

## Course Info

##### Instructors

- Prof. Benjamin Grosof
- Prof. Cyrus Gibson

##### Departments

- Sloan School of Management

##### As Taught In

Spring 2005

##### Level

Undergraduate

##### Topics

- Business
  - Information Technology
  - Management
  - Operations Management

##### Learning Resource Types

notes Lecture Notes
group_work Projects with Examples

Browse Resources

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